Abstract: The existing train running delays consulting system of 12306 website is difficult to handle the consulting and complaint acceptance work for railway customer service center, because of its single function and poor timeliness. To solve this problem, in this paper we first discussed the related business, then analyzed the difficulties of system implementation and presented the corresponding solutions, finally designed and implemented a new train running delays consulting system for railway customer service center. Comparison tests on actual production data have shown that the performance of our system obviously outperforms that of the existing system.

Key words: train running delays consulting system, system architecture, design patterns, data filtering, data comparison optimization, information publish