Design and Implementation of Railway Customer Service Center Desktop Assistant System

doi:10.3969/j.issn.1006-2475.2014.03.050

Abstract

Abstract: Desktop assistant system is not only a platform that the customerservice folks work on, but also acts as a core system in all other business systems. This paper describes the relevant business of the railway customer service center, and analyzes the relationship between the systems. The system architecture and the function module are also designed and implemented. In addition, the system is tested through the load testing and actual production.

Key words: core system, system architecture, customer service business systems, load testing, load balancing, design patterns

CLC Number:

TP319

WANG Kun, TENG Ji. Design and Implementation of Railway Customer Service Center Desktop Assistant System[J]. Computer and Modernization, doi: 10.3969/j.issn.1006-2475.2014.03.050.

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