计算机与现代化

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铁路客户服务中心桌面辅助系统的设计与实现

  

  1. 铁道部信息技术中心,北京100844
  • 收稿日期:2013-11-19 出版日期:2014-03-24 发布日期:2014-03-31
  • 作者简介:王昆(1977-),男,内蒙古呼和浩特人,铁道部信息技术中心高级工程师,本科,研究方向:企业信息化,项目管理; 滕吉(1983-),男,湖南长沙人,工程师,硕士,研究方向:软件架构,上下文感知,个性化服务推荐,普适计算。
  • 基金资助:
    铁道部科技研究开发计划重点课题(2012X005-D)

Design and Implementation of Railway Customer Service Center Desktop Assistant System

  1. Information Technology Center, Ministry of Railways, Beijing 100844, China
  • Received:2013-11-19 Online:2014-03-24 Published:2014-03-31

摘要: 桌面辅助系统不仅是铁路客户服务中心工作人员业务操作的平台,还是所有业务系统中的核心系统。本文描述铁路客户服务中心的相关业务,分析系统之间的关联关系,设计并实现系统架构与各功能模块,并通过负载测试与实际生产对系统进行检验。

关键词: 核心系统, 系统架构, 客户服务业务系统, 负载测试, 负载均衡, 设计模式

Abstract: Desktop assistant system is not only a platform that the customerservice folks work on, but also acts as a core system in all other business systems. This paper describes the relevant business of the railway customer service center, and analyzes the relationship between the systems. The system architecture and the function module are also designed and implemented. In addition, the system is tested through the load testing and actual production.

Key words: core system, system architecture, customer service business systems, load testing, load balancing, design patterns

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